Are you an inspirational leader? Even when times get tough? How you lead your team through challenging times can significantly impact their motivation and potentially the success of your company.
Let’s assume that Joe and Sue are CEOs who have just learned that their biggest customer has been acquired by a much larger company. The acquirer informed them that they will no longer need their service or product. This customer represents a significant portion of their business, and the acquisition was completely unanticipated. They did not have a contingency plan in place. (For more on the importance of contingency plans, see my blog entitled, “Distant Storm Clouds – Do You Have a Plan?”)
Joe hears the news and immediately retreats to his office and shuts the door. He spends the next hour frantically calling his contacts at the customer, trying to ask them to make an introduction to the new owner so he can get back in the door. When that doesn’t work, he sits in his office, completely stressed out, and worried that he may lose the entire business as a result. He stays in his office, afraid to talk to his employees even though he knows they have also likely heard about the lost customer. He waits until all of his employees are gone for the day, then goes home, where he also avoids his family. He does not want to worry them, and he is so stressed that he cannot think clearly. He continues to avoid speaking to his employees for several more days. While he knows that the problem will not go away, he is afraid to tell his employees that he does not have a plan.
Sue hears the news, and immediately calls her management team together. She shares the information she has just learned, and tells her team, “This is a big loss for us. I must admit that I did not see this coming, and do not have a plan that is ready to implement. I will call the customer in case there is a way to negotiate a longer transition period. Meanwhile, we will need to work together to find a way to increase sales to replace the volume of business that we lost. At the same time, we will also identify where we can cut costs to offset the loss in revenue in the short term. One of the first things we will do is to determine how to share this information with the rest of our employees so that they can help us find the necessary solutions, while being truthful that we do not know how this may impact us in the short term. Let’s spend some time brainstorming ideas, then I will ask each of you to take the lead on one or more initiatives. We will check in with one another daily to see how things are progressing and how we can support one another. I have confidence in our team and know that we will be able to work through this challenge and come out on the other side even stronger. Let’s do this!”
Which of these two leaders inspires more confidence? If you worked for Sue, you would likely respect her approach, and how she takes charge of the process while seeking input from her management team. She admits her mistakes, and most importantly, expresses confidence in her team’s ability to work together to overcome the challenge.
Sue is an inspirational leader. What type of leader are you?