Is there someone in your company who is very much attuned to the needs of others? They seem to be able to sense things about people that the rest of us miss. Others have a way of controlling their emotions and remaining level-headed in even the most stressful situations. I suspect each of you can think of at least one person who displays those characteristics. How do they do it?
Chances are that they have a high degree of emotional intelligence. Emotional intelligence, also known as Emotional Quotient or “EQ”, is often defined as the capacity to understand and interpret the intentions, motivations and desires of others and the ability to understand oneself. EQ is often broken down into 4 core skills:
- Self-awareness — is the ability to accurately perceive your own emotions in the moment and understand your tendencies across situations.
- Self-management — involves controlling your own emotions and impulses and adapting to changing circumstances.
- Social awareness — is the ability to sense, understand, and react to others’ emotions while comprehending social networks.
- Relationship management — is the ability to inspire, influence, and develop others while managing conflict.
Studies have shown that 90 percent of high performers are also high in EQ. These are important skills for good leaders. The good news is that EQ can be developed. You can start by taking an EQ assessment to identify which areas you would like to address, then by creating a plan to improve in those areas. By focusing on increasing your emotional intelligence, you will likely increase success in both your business and personal life.